TERMS OF SERVICE
By booking this appointment, you (“Client”) agree to retain Cooper & Heart Creative, LLC (“Service Provider”) to provide design services for a TruePartner Design Sprint (“Sprint”) and agree to the terms and conditions as set forth in this Agreement.
SCOPE OF WORK:
During this Sprint, Service Provider agrees to devote up to three (3) hours of focused design time on assignments determined by Client, plus a 45-minute pre-sprint strategy call, 30-minutes of design time for post-sprint revisions, and 30 days of post-sprint email support. Work will be performed at the offices of Service Provider, and may occasionally take place at other locations as needed. Work priority and scheduling will be based on mutual agreement between Client and Service Provider. Typical working hours are 9:00am – 5:00pm MT on weekdays.
POST-SPRINT SUPPORT:
For 30 days following the Sprint, Client may email Service Provider with questions or concerns related to the work completed during the Sprint. Responses will be provided via email and/or video tutorial. This support does not include additional design or website work beyond the original Sprint deliverables. If further work is needed, Client may book an additional Sprint.
PAYMENT TERMS:
Payment of $1,000.00 USD (minus any applied discounts) is due in full at the time of booking this appointment. Any additional design services beyond the Sprint will be billed separately at the current Sprint rate. Expenses not included in the Sprint fee—such as premium stock photos, font licenses, or third-party application costs—will be billed separately with prior approval from Client.
OWNERSHIP OF WORK:
All original creative work and deliverables produced by Service Provider during the Sprint will become the property of Client upon full payment. Service Provider retains the right to display completed work as part of their professional portfolio, website, and marketing materials, unless Client requests confidentiality in writing.
CANCELLATIONS, RESCHEDULING & REFUNDS:
This purchase is non-refundable, but may be transferred to another date or service with at least 7-days written notice. Client’s deposit is valid for 90 days from the original booking date. In the event the Sprint fails to occur within that time, or the Client fails to request a new date at least 7 days prior to their booked appointment, the deposit will be forfeited and the Sprint will be considered canceled. If Client wishes to reschedule beyond 90 days, Service Provider may, at their discretion, apply the original deposit toward a new booking at the current Sprint rate, which may differ from the original rate.
CLIENT RESPONSIBILITIES:
Client agrees to provide all content and tech logins the Service Provider needs to complete the requested work. Client agrees to be available for communication, feedback, and approvals during the scheduled Sprint window. Delays in response may limit the amount of work that can be completed within the scheduled time frame.
INDEPENDENT CONTRACTOR:
Service Provider is an independent contractor and not an employee of Client. Nothing in this Agreement shall be construed to create a partnership, joint venture, or employer–employee relationship between the parties.
LIMITATION OF LIABILITY:
Service Provider’s total liability under this Agreement—for any claim, loss, or damage arising from the Sprint—shall not exceed the total amount paid by Client for the Sprint. In no event shall Service Provider be liable for indirect, incidental, or consequential damages.
By booking this Sprint, you acknowledge that you have read, understood, and agreed to these Terms of Service.